Customer Success

This is the leading document of a collection of documents and information necessary for prospective customers who need an understanding of the project terms and conditions. Please bear in mind that these documents are just general guidelines. They do not, and are not meant to override any parts of the custom contract and project terms and conditions that will be agreed-upon for your particular project.

No significant organization or undertaking can advance to success without a sound strategy driven by a vision of success and growth. Your web-site is the facade of your business and also the main tool for forming a positive image or your organization, getting your products and services to the market, and providing timely and quality customer support. This suggests that your web-site must have a useful wealth of information to not only attract relevant organic search traffic, but also to capture the attention and interest of your new and returning customers and prospects.

Developing a sound CMS strategy determines the success of your web strategy, and your global business strategy. Your web producer and CMS developer must be able to understand your overall business strategy and vision, and be able to translate it into a winning web strategy, and a practical and successful CMS strategy. Your choice Drupal or other CMS implementation development and production team must not only have a good understanding of the Drupal infrastructure, and content taxonomy, but the CMS Producer, Content Manager, and Drupal Web Developer must each have an understanding of how to plan classify your content, develop a compatible taxonomy and meta-data structure, presenting your information in an intuitive format with high findability. The technology of your Content Management System should be transparent to your users, and they should only experience the ease of use.

The Drupal Developer

Your Drupal/CMS developer must have more than the necessary technical skills to install, configure, customize and theme the UI of your CMS implementation. He/she must be able to understand your content management vision and objectives so as to not only deliver the requested functionality and User Interface (UI) features, but to also have the insight to provide advice to the business owner to ensure that the CMS implementation can grow with the organization.